I'm a customer for relocations agent "www.universalrelocations.com". Without informing the customer they outsourced the job of removal to Simpsons Removals & Storage Ltd. There was pickup cancellation due to agent-customer misunderstanding and when finally the items were picked-up on 23-Dec-2008 to be transported to the port. Instead of the port they took to their storage and then send the notice on 08-jan-2009 to pay £670 more for pickup cancellation to £900 of actual service. They quoted 19 CBM volume of the fully export packed items, on suspicious about the volume customer asked for visit at their storage. During the visit on 15-Jan-2009 there were many items that was still waiting to be packed and confirmed that actual volume was around 15CBM. In response to this Simpsons staff said they were busy with other orders so they will schedule the packing after the weekend. After the weekend they started asking storage charge - the storage was never in the plan and it was for Simpson's procedure they took the items to storage. Since then customer requested to cancel the service and return the items. On 23-Jan-2009 customer hired a truck and 2 personnel went to Simpsons storage as agreed by Simpsons manager. But on the spot they refused to return the items citing some internal issues and later abused our team members. I requested for a courtesy delivery to customer's storage when their internal issues are sorted. Not only they refused to delivery or compensate their side of failure but demanded £420 more for delivery option or storage charges will be added from 26-Jan-2009. As there was no guarantees or reliability on Simpson's notice I requested for an on spot pre-offload payment at my storage. Simpsons has refused to do this service plus as on 30-Jan-2009 send the notification that they will sell my household items to recover the cost.