Subject: Please respond to this letter.This a copy of the one sent in November. Las Vegas, NV 89113 11/10/2012 Itinerary # E393530 To whom it may concern; On 11/03/2012 I was traveling on Flight #F217 with Allegiant Airlines from Mesa AZ to Bellingham, WA transporting a small dog to a client. The dog, a champion show Pekingese, was inside an airline approved crate, which I took as a carry on. I am not unfamiliar with this process as I have performed this task many times before. However, on this trip, I found myself treated as if I were a threat to the safety of every man, woman and child on board; and this treatment was directed at me by an employee of Allegiant Airlines. We were already in the air when the dog began to pant excessively. This animal has traveled before and does not normally exhibit this type of behavior. It appeared on first impressions he had become extremely warm. I simply unzipped the crate just wide enough to provide the animal with a small ice cubes to allow for some hydration and cooling. This appeared to suffice. One of the flight attendants stopped and informed me that I had to keep the crate fully contained. About an hour later, the dog once again exhibited the same signs. At this point, I attempted to pour a small amount of water into the animals water bowl, and once again the same flight attendant cautioned me about the rules regarding ensuring animals are kept contained. I informed her that I understood, but was simply providing the animal with a small amount of water so as to keep him from suffering and becoming an in-flight problem. At no point was the crate unzipped any more than was necessary for me to use my fingertips to give the dog a drink of water; the animal was never in danger of leaving his crate. All of this, though bad enough, could have been tolerable and overlooked had not additional and unacceptable action been perpetuated by another of your employees. I had the crate opened just enough to put my hand inside. The dog some how got entangled with a strap buckle. A male flight attendant came to my seat, and in a substantially loud voice, ordered me to close the crate. I tried to inform him that I had discovered that the dog was now caught in a belt within the crate and I was simply trying to free him from a potentially dangerous condition. He appeared to ignore my response and elected to raise his voice further, repeating his demands. I reiterated that I would do exactly that as soon as I freed the dog, and asked if he could please stop yelling at me because yelling was not helping the situation. At this point he lowered his voice to a point that some would call 'under his breath'; I could only make out something about 'speaking to the captain'. When he returned he ordered me to "push the dogs head back into the crate and close it!" And again I informed him that I would do exactly that as soon as I freed the animal from his entanglement. At this point the same attendant, in a sufficiently loud enough voice for most people on the airplane to hear, asked if I was aware that "We can have this plane turned around and have you taken off in shackles!" Needless to say, I was shocked, embarrassed, and humiliated. To add insult to injury, another passenger, apparently concerned about returning to Mesa, AZ, leaned forward and told me to "Just do as he says so we can get on with our trip!" I had not only been humiliated and chastised by your employee, but passengers were now turning on me out of fear of this flight attendants threats. It was at this time that the flight attendant was called to see the captain. When he came back he rudely told me to bring the dog to the galley(?) he ordered me to give him the dog and crate. One of the other attendants asked him what the captain told him. He replied, albeit softly, that he was to "to help free the dog" After approximately 10-15 minutes of working to free the dog from his constraints, he returned the crate and animal back to me, upon which we proceeded back to our seats to finish out our trip without further incident; once freed the animal was complacent and required no further intervention. I, however, was very distraught about the whole incident and wanted nothing more than to get off that airplane and away from that attendant. My time in Washington, after delivery of the dog to its owner, was supposed to be spent visiting my children and grandchildren, nieces, nephews, grand nieces and grand nephews. Unfortunately much of that time was cut short due to my being so stressed that I did not have the strength to travel and took ill as well. This horrible event affected me for days beyond the actual incident. I feel as if this flight attendant was trying to exert his dominance over the passengers (and perhaps the rest of the flight attendant crew) and used me as his venue. I know dogs are to be kept in their crate at all times, I informed the attendant that I knew that dogs were to remain in his crate at all times. And except when the attendant took the dog out to help free him, the animal was never out of his kennel. No one was in danger from this dog! Instead of a simple exchange of information or being offered assistance, I was singled out and publicly humiliated. At nearly 75 years of age, I am not accustomed to such verbal abuses; perhaps this is now the expected and accepted behavior of today's airlines. It certainly is not mine. The same crew was on board on my return trip. I believe the male's name was Jamie(?) and one of the lady attendants was "Debie". I am sure you will know who there were. The ladies were nice enough and not demanding like "Jamie" I will end this by exhibiting a courtesy not provided to me; Thank you. Thank you for taking the time to read this letter and allowing me the opportunity to be heard. I don't really expect anything to come of this information, my loss as a customer is of little consequence to Allegiant Airlines and its fiscal health, and the flight attendant will likely continue to perform in a similar manner without concern for customer service. But at least I have made the attempt to inform someone of the circumstances and conditions that this one passenger experienced. It is now up to Allegiant to choose to act, or not. Respectfully, Nancy A Neuhoff nw.[protected]@gmail.com