My partner purchased the following item from Walmart: BrylaneHome Oversized 10' X 15' Instant Pop Up Gazebo With Screen, Taupe. According to FedEx, the shipping label was created by BrylaneHome on 06/15/2020, but no action has taken place since then. Walmart said this item would be delivered by 06/19/2020. I called Walmart to resolve this matter, and they called BrylaneHome, but they didn't answer the phone. I then called them myself, and had been on hold for over 30 minutes. Certainly they cannot accept this as an appropriate level of customer service? I understand that delays are more likely during the pandemic, but I am terribly upset that BrylaneHome wouldn't update us. We were expecting this product to be delivered by 06/19/2020, and they neglected their customers in a time when they need them the most. I looked forward to hearing how BrylaneHome plannef to make up for this mistake. Their expedited reply was both appreciated and expected. Unfortunately, BrylaneHome clearly doesn't care about their customers. Their response contained the obvious statement that they have not moved a inch since we placed our order, and that we should wait for an update until July 10th. There was not even the hint of an apology for their blatant negligence. For an order that was set to be delivered a week from placing it, we now have to wait almost a month. Somehow they don't see what's wrong with that picture, how disgusting! We submitted an official complaint to the Better Business Bureau, which finally prompted an official response from BrylaneHome. They said we agreed to a 20 business day delivery policy upon purchase. We bought this item online from Walmart, and this policy was not listed anywhere. Even after 20 business days, we never received my item. After over a month of customer neglect, we got a refund, and purchased a much higher quality gazebo at half the cost. Let our terrible experience be a warning for you. Please, don't give BrylaneHome your money. There are so many more companies out there that care about their customers. User's recommendation: Please, don't give BrylaneHome your money.