So now we have received the correct bed and I was Thankful that {Pattie} truly listened and fixed the situation. Since the delivery 🚚 📦 came and set up the bed I myself have noticed each morning that i always had marks {red itchy and welps}on me when I awaken. my husband has mentioned that maybe it is a mosquito biting nightly. So we put out mosquito repellent and caught nothing.. Then one night I was awake, itching had my cell phn by me so I turned on the flashlight to see why was I itching, low and behold there was a BED BUG IN MY BED!!!I called headquarters the following morning, talk to Pattie and informed her of the entire situation. Pattie placed me on hold for about seven minutes, came back and said, UNFORTUNATELY THEY CANNOT DO ANYTHING BUT REFER ME TO AN EXTERMINATOR. I explained her company brought those BED BUGS into my home and I want them to fix this situation Pattie told me that their TECHS are TRAINED TO SEE/SPOT BED BUGS and my mattress was new. I explained to her that the 2 delivery men told me and my husband that they Delivered and make pickups all in the same trips...I also told {Pattie} that when the delivery men came into my home, by no means did they CHECK MY BED FOR ANYTHING, BUT, THEY IMMEDIATELY DEFLATED MY OLD BED AND PACKED IT UP ON THE TRUCK WITHOUT 👀👀LOOKING FOR ANY ISSUES..Then they unloaded all items off the truck for my new bed, PLACED ALL PIECES ON THE GROUND/CONCRETE, THEN PROCEEDED TO BRING EVERYTHING INTO MY HOME. Bottom line is, This delivery company did everything wrong AND NOW I'M LEFT WITH A DISASTER OF BUGS-AND SLEEP NUMBER DON'T WANT TO FIX IT.. of course I'm waiting for {Pattie} to get back with me, our ending conversation was she WILL PASS THE INFORMATION ON TO HER TEAM. {waiting in Virginia 7/1/2019}