I call because my brother all in one printer, MFC-3710CW, would not connect to my HP computer. The female support had guided me through steps to install the brother's installation disk. The model number would not show to install. Therefore, she had me go into the HP setting devices and printers. She had me delete the two Brother printers with the above number. We tried to reinstall the printer; The phone hung up. The tech support person was rude and not very helpful. Before hanging up the phone, she told me she is asking me questions, and I am not answering her because I paused to get the answer. However, my problem is not solved.