I needed to have out dated gas line valves replaced in the basement connected to my water tank and furnace. After services rendered the water tank began to leak. The leak wasn't visible till hours later due to it being a drip of water from the front area from one of the legs...hours later a puddle has formed under the tank. I was not there watching, but I did hear a few very loud bangs. The service guy broke a piece of piping connected to the water tank pipe and had to go to home depot to purchase an extra piece. The same pipe that the service guy fixed the broken piece and valve on is now not parallel ……it’s slightly concave. If the pipe needed to be cut down or a threaded piece screwed in further……..it should have been done, poor workmanship. This pipe is adjacent to the very leg that leaks in front. Contacted customer service about the leaking water tank and they sent out the same service man. I showed him the water tank that is now leaking………..he did agree the tank didn’t leak before. He took a look at it and thought it was odd that the tank leaks from the front of the leg, not the bottom; the tank was dry inside as well. I showed him the pipe and he said that was normal. He explained that when the gas gets turned back on it should stop leaking, metal reacts to hot and cold and sometimes they leak. The gas guy said the same thing when they turned the gas back on, but the tank has been leaking to date since 8/28/09, the gas was turned back on 8/31/09. The pipe was parallel before services were done and my tank did not leak. The tank is not new, but it has been very reliable and with no signs of malfunctioning due to rust at the bottom as most due with age. It leaks from in front of a leg not the bottom. Something happened during servicing on 8/28/09, the tank worked flawlessly before and now it must be replaced. I feel very strongly that any company that damages your property should be held liable, as anyone would. My husband and I have attempted a resolution with them with no success, all they will offer is to come back and fix the pipe properly……That doesn’t fix my initial problem of a now leaky water tank. We have experienced enough financial damage and are not interested in their services, will find a reliable company to fix it properly. We would however be interested in a partial refund to cover some of our cost, we paid them $600.00 for this mess and would be happy to recoup half back. I came into this with a fully functional water tank, something happened during service cause now it leaks. You can be the best in the business and can have a bad day or something may go terrible wrong, accidents happen. I called Roto Rooter because I felt I could trust a reputable company to do the work, at this point I'm not comfortable that I made the right choice and truly wish I could have had my husband do it. The parts cost was under $40, I was charged $600.00 for a now warped looking pipe and a leaky water tank. Based on my experience at this point I wouldn't call Roto Rooter again, nor recommend them to anyone...I fell as if I wasted $600.00 and now I must dig deep in my pockets to fix the damages. Roto Rooter does not care about customer satisfaction or the quality of their work, they will take your money and run…..leaving you to fix the mess. Beware of Roto Rooter is an understatement!