Our gas water heater broke on 06/15/2021. Called AHS. They charged our cc $75 service fee and dispatched a plumber that couldn't be here until June 21..a week later. The plumber showed up and agreed that, yes, we needed a new water heater. A few hours later, my husband received a phone call from a MOLD ABATEMENT/Water damage restoration company, saying they were referred by the plumber. They came out and told my husband it would cost $4000 to remove and replace the drywall, in the tiny, outside, closet! There was no mold! We are in Arizona…it's 117 with 10% humidity! Plus, we knew, right away, that the water heater had gone out, so even if we weren't in scorching, dry as HELL, Arizona, there wasn't enough time for mold to have set in! Anyway, the plumber then contacted my husband and informed us that our out of pocket expense would be nearly $700! "They don't make your water heater anymore, so we have to perform major modifications". At the same time, their mold buddy is calling saying "you won't have any out of pocket because we'll cover your $1000 and just bill your homeowners insurance". We called the manufacturer of the water heater, RHEEM. They told us they had a newer model which was "plug and play"…"no modifications". During this time, nearly a month, we are calling AHS and being told "I will have to escalate this to a supervisor…they will call you back in the next 24-48 hours". Well, it's been a month…no return calls….still no water heater. Every call we've made, we noted the name and ID number of the FOREIGN CS agent. Who, by the way, according the the next CS agent we talked to, never escalated anything. Also, EVERY CS agent we spoke to LIED about what was going on and what they were telling us…at least that's according the the current CS agent. BEST PART….We've been recording THEM! In any case, the last call to AHS, we were told that they were not sending out another plumber, that we had to deal with the lying, thieving, unscrupulous, plumber. Lastly, the CS agent admitted that there aren't even any supervisors or managers in their building….or even their Country! Even though AHS sent them to us, the lying, thieving, unscrupulous, plumber was our problem! Avoid AHS…