Sent in tablet for repair due to battery not holding a charge or not charging. There was a small crack in the case(no big deal just wanted the battery repaired) sent it in in perfect condition minus said crack. Sent it back and it has a cracked screen! They blame shipping company however the box is in perfect condition so therefore it was not the shipper..I'm betting they broke screen so they did not have to warranty repair it...bought this on December 2017 and the customer service won't do anything...they really can't send a new tablet when I'm betting they only cost $25 to manufacture or less and write it off as a loss on thier taxes! Will never buy another product from them again..will only buy one of the name brands..customer service sucked, offered no help, they were rude, could not care about the issue so they lost a customer instead of keeping one...do not buy if you do consider it disposable like a cheap razor.