Brio ordered custom votive candles from us that they had sold to Urban Outfitters. We matched the colors wanted, produced prototypes that were approved by everyone, made the products and they picked them up at our facility. They asked for 30 days to pay, and we trusted them, as they had been referred to us by a friend who worked for a fragrance company. Well, that was in July '09, and we never have received a dime. We had an attorney write a letter to them, which they ignored, demanding the $2000 payment. Thought about small claims court, but it requires an attorney to handle it as we are a corporation. Turned them over to a collection agency, but they just don't answer the phone. Our friend had just met them, and thought they were nice people, and so connected us. Oh, yeah, they're all zen and "namaste". They're also crooks. They ended up not paying our friend's company, either. We've also done business with a company that produces custom packaging for us, and found out that Brio owes them big time. I'm writing a letter to Urban Outfitters, suggesting that they not consider using them in the future, and referring them to Pissed Consumer if they'd like to know more. If you know the end user of any products you have sold to Brio, I'd suggest that you do the same.