I purchased this machine in March of 2020 used it for a year then took it in for maintenance. I was told the technician found a problem with the tension and a part needed to be ordered. That was 3 months ago. Apparently they can't get the part, and they have no timeline. So I am without a machine that cost as much as a car. I called the center in Roseville, CA and was told by the manager that there was nothing she could do. I called corporate and they said there was nothing they could do. Once I get the machine back someday, I hope. I plan to sell the machine and buy another brand and never look back. The customer service is horrible.