I had my truck towed to breaks plus 75th lower buckeye. My truck died on me at a Walmart, would turn in but wouldnt turn over. I got a call back hours later after my truck was dropped off. I was told that the starter was bad and needed to be replaced along with gasket that I may want to replace they gave me a price to do the job of about $850 I think. Was mentioned to me that the labor would be $250/$260 if I supply the part they gave me a few location names that I can get the starter from and gasket thing that I needed. So I bought the starter from autozone $460 gaskets from Peoria infinit for $70. Saving me $100 if I did that. So I picked up what I needed and took it down later that day they said that the truck still didnt want to start. So they had to get a programmer down there to see if maybe something needed to be reprogrammed I was dealing with the manager Tyler. He said that he wanted to do a diagnostic test on my truck but it was going to be anothe $100. I was upset because wait didnt you guys already do one thats not my fault that you guys missed dignosed it? He had a horrible attitude and responded to be saying I will tell you what just pick up your truck. I just hung up because I was that angry! Then I got a call from the District manager Dave. He apologize for how Tyler handed the situation and asked if I would give them the opportunity to figure out my truck so if course I said yes. Im a single mom with 4 kids I need my truck I told him I guess Ive spoke with him before about 4 years ago regarding almost the same situation them misdiagnosing my previous truck saying it was the fan clutch when it was the air condenser. He kinda offended me by saying I remember talking to you years ago, I said yeah and I have a new baby and need my truck, he goes well doesnt look like your situation has gotten any better RUDE! They kept my truck to figure it out, and couldnt they still could not tell me what was going on. So I was left with buying the parts and not able to take them back to auto zone. From there I took it to the dealer ship Infiniti I was told that my computer system had got burnt out. I asked them is there something that I did to make that happen? Like why did I replace the starter if thats probably not even what it was ? Tim at Infiniti told me he cant prove that breaks plus did it however felt whoever replaced that starter was responsible for that happening that I needed to contact them and have them call him if they give me any trouble in which I call DAVE and he said they didnt do it that we didnt know what we where talking about thats not the way that works (you were not even there when my truck was worked on for one so why go into defense mode so quick) he ended up calling the Infiniti people and from what I understand they where not going to replace the computer system because I brought my truck to them that way , if that was the case why did I pay for a starter why did you guys diagnose it as being the starter when that possibly never was the problem? I was told they didnt charge me any labor in which they should have? What why? If anyone lost any money it was me I bought the parts under Breaks plus directions telling me what was wrong with my truck! I would never ever advise anyone to go to any breaks plus, when they mess up they are so quick to blame you. What happen was when they replaced my starter they must have done something period ! They know what they did, if I brought it to them that way then why why why have me replace something that was never the problem they did this to my car and even the dealer suspected they did it !! This is so sad what they did to me leaving me with a $2300 bill not including the tow, the time I had to call off work and had to pay for a rental car ! I cant not believe they would do something like this and not take responsibility. I was told to contact an attorney because what happen was not right. User's recommendation: Never go to breaks plus.