20 Sep, 2021 → by ClaimboUser979969
Brand new tire purchase

1

I purchased a set of Cooper tires for my 2004 Acura TL. About 3 months of having these tires the front passenger tire completely blew out and shredded and has no treading whatsoever which almost got me in an accident and the driver from passenger it's completely bald with no training at all. I got in touch with the manager at the Mr lube near my location and I advised them of the issue and let him know what's going on. Pretty much he told me if it's not a manufacturer's defect there was nothing they can do about my tires, and he also said pretty much is my fault that I must have done something to cause damage to the tires. The manager's name there was George he was very unprofessional and condescending and pretty much blaming me the customer for sabotaging a set of tires which I purchased for almost $700. And on top of that I took my car in for a whole tune up that same day they ended up taking my donut which they should never have because according to them my donut was bad so they decided to take it out of my car I asked for filter change oil change and for my car to be serviced fully I'm pretty sure they didn't change anything because the people who worked on my car did not even reset my car back to zero I had to take it back to them so they could reset it back to zero. So I'm wondering almost spent $800 just so nothing can be done to the car. This is very unprofessional and instead of George which is the manager at this location helping me the customer out any way he could for some reason he got in touch with the district manager right away for whatever reason that is I mean this should not be a big issue however there must be something wrong where you have to get in touch with the district manager over something as small as replacing tires and or doing the right thing so it's kind of odd to me why you would call the district manager over something that you can handle yourself. So as of right now I'm kind of on the fence with ever taking my car to Mr Lou again because I've heard other stories where people have taken their car in for something as small as a rattling noise under their car which is not even fixed just so they could bring their car back again it's almost like you just ripping people off pretty much they say they do something to the car they say the service the car but did you not service the car they just kind of pocket the money just so you can come back again with the same problem so we got to put an end to this. Hopefully this issue gets resolved or I don't have to take it to small claims court and or any other higher authority.
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