I purchased a Whirlpool - 24.5 Cu. Ft. 4-Door French Door Refrigerator - Stainless steel Model: WRX735SDHZ, SKU: 5790000 on September 23rd 2020 and three months later it completely stopped cooling and all of our food was room temperature. We called a tech and he apparently "fixed" it. Well on February 11th the ice maker began giving us issues and would not freeze and started to just leak out of the door area, then we noticed it was freezing solid and ice would not come out at all. We called a tech out again and they came on March 11th. He did not fix anything- he just said he had to order parts and would come back to fix it. Here we are over 2 months later and no call or email about the parts and we still have a defective refrigerator. I have called the service line but was given the run around about our parts not being in and they had to contact the tech... blah blah blah. I am requesting a full refund or replacement of this refrigerator. We bought it and 3 months later it stopped working and again another 2 months pass by and it is not working again. As a loyal whirlpool customer I am appalled at the terrible customer service and I do not feel comfortable recommending the brand any longer due to the unresolved issues.