Representative said the small silver ring attachments that hold the charm break all the time and the cost is $35 to repair and $20 to ship back. Bracelet is approximately a year old. The silver part can't cost more than a dollar in materials. How can you acknowledge that this simply breaks based upon the design and customers should just pay when it breaks. The attitude and lack of costumer service was disappointing. A chick fil a employee would have addressed the situation so much better.