I have been an long time customer, I did 2 international top up to Airtel Nigeria using Boss revolution...In January 2021 on the 19th or so Boss...The mobile top up sent a text message that it was successful but the recipients were not able to receive the mobile top up. They reached out to Airtel and were not able to load the top up. I requested a 2nd layer of verification as airtel is having a problem with their system and not able to actually top up the phone. I keep getting confirmation numbers from Boss revolution on the accounts that were recharged. The mobile top up didn't recharge the phone numbers. Airtel should provide proof that the those phone numbers received the credit. Airtel should provide proof that the top up was successful and that the credit went into the phone numbers and increased their balance. I have called Boss revolution at least 30 times on this issue and they even told me once that they did see that the phone numbers didn't get the credit even though Boss revolution received confirmation. The numbers were provided as confirmation but it is a box ticking process as the accounts was not credited. After at least 30 calls and not being able to have the phone numbers credited..Boss Revolution customer service told me to call my bank and request a reversal of the funds as they couldn't provide a refund. So I contacted my bank and did that. It appears to me that the mobile top up is predatory...as the phone numbers are not truly topped up. This incidence has caused me so much emotional, mental and physical pain. It has taken up an enormous amount of my time. I would be contacting my Attorney to further understand my rights in this matter.