Seems like Boost Mobile is pulling a scam on us. My change of language was not "accidental, " but just happened. By using these useless menu options that don't go anywhere and don't acknowledge a press of number "1" (for yes), or voiced "yes" (which I tried many, many times), the menu in my case kept asking me to verify my name with 1/yes. Their shoddy service didn't acknowledge anything I did. So, it kept me on the line to waste more of my time and money--in my case, pay by the minute. Now my account is being slowly depleted since I can't even get through (I truly suspect on purpose) their Spanish menu to English, which I never changed in the first place. Finally, it begs the question: If I can't change Spanish to English, how was I able to change it from English to Spanish? I believe Boost Mobile also pulled another scam with my mom's phone that had the same pay-as-you-go service (pay by the minute) plan. There was a time when she started getting a few junk text messages a day. This continued for almost a couple of months. Prior to that, it was unusual that she would get one or two per week. Too coincidental, and too unusual. We dumped this garbage service shortly thereafter I talked to customer "service." What a joke. Even though we never answered the junk texts, she was billed. Her account was being nickled-and-dimed even though all the activity was on the other end. As for myself, I only use this pos service for text and occasional calls. My other smart phone service is with another provider that I pay slightly over $20 for unlimited air time. Their customer service and call quality is excellent. So, just like my mom's phone, I'm ready to dump Boost. I'll never sign up with this pathetic company for any service again.