25 Feb, 2021 → by ClaimboUser408913
Booked ticket changes

1

We are very upset with Virgin. I wanted to Fly Jetstar, but my partner insisted we fly Virgin. We have now had our flights changed twice, and the second change means we are forced to stay in Sydney overnight!! I rang Virgin and asked that a note be put on our flights that we get the first opportunity to get to Ballina/Bryon in one day. However it does appear that we have to keep checking flights and then ring Virgin (and wait an hour on hold) to get the flight changed. My partner will no longer be booking with Virgin in future flights. My sister was also a Virgin fan, and she was shocked when I told her our issue. I understand these are difficult times. But we booked ahead, over a month in advance. I know it is Easter, but we are not travelling for a holiday, but, rather personal and family issues. Alternative flights were suggested but at 6.30 am from Launceston, and we are over an hour from there, and both over 65. Another alternative meant we had to get from the Gold Coast to Byron, at extra expense of a bus, and there are no buses at the time anyway. WE'd have to wait another four hours in the airport for one. I am hoping Virgin will have flight openings to get us from Launceston to Ballina in one day on March 31 2021.
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