My complaint is very similar to those listed on this website. I ordered a Wii game at Christmas from this company for the grandsons, and have been paying a $9.95 fee to them on my monthly Visa bill ever since. I didn't connect that this was an illegitimate fee until today with the arrival of my statement for April. That makes 4 mos. of such payments. I called their number and was told I had agreed to this fee after getting free shipping on the Wii game, totally untrue. After pushing hard, operator finally agreed to cancel this month's fee and reimburse me for 2 earlier payments. We'll see if that happens. Beware! This is such a scam!!!