We stayed at the Extend A Stay in Malvern/Great Valley and had a room that was not fully clean. It looked as though it had been sprayed with a furniture polish or a white film product but never wiped off. It was on the headboard, desk, shelving under the tv, and the back of the door. The microwave and cabinets had food/drink splatter marks. I had to clean my room because we had just unloaded our things and didn't want to put it back in the bags and move. Seemed easier and I was annoyed but not a person to complain. So was gonna just let it alone, because my fiancé works for Upper Merion police towing from accidents and stolen recoveries he was working a on call back to back shifts, he wanted to just shower and get sleep. So he went in to shower, and the tub was not draining, it was up over halfway to his shin when he was done, and the toilet just circled it didnt ever empty. So when we were going out to get dinner we stopped at the desk to let her know what was happening and at that time also mentioned the cleaning as well, just so it could be addressed or if any other guest would say they had the same, the staff member could be made aware. So we just wanted to get maintenance to check the water and let her know that we did not get what we paid for, and it was a bit much. So she right away apologized and told us she would be on til Morning and she was going to get us a Free Room Voucher that we could use "anytime" and it was good for a year. She was going to contact her manager and let her know, and ask to have that for us by checkout. When we checked out the manager still had not arrived and the same girl from night shift was there. She said her manager told her she would call us but she was gonna put it in the mail Sunday. Sunday there isn't Mail, so it was really Monday. And we did receive "The B.O.G " by Wednesday or Thursday. We have since that tried to use it and not just for one location, we have had guest relations try all the surrounding ExtendAStays. Our main location is King of Prussia/Valley Forge Pa, but we also Stay at Malvern/Frazier and Malvern/Plymouth Meeting a few times, and the Malvern/Great Valley that we received the B.O.G, was our first time there and they arent accepting B.O.G's either. We had them check weeks in to tell us the next available for these locations and nothing in site. We spend the weekends, which is every other weekend that he works Thursday til Monday Morning straight through, on- call; so he sleeps between alerts. And instead of trying to sleep in the car or his truck we stay at usually ExtendAStay these weekends. So to not be able to use something given for not recieving what we paid for, is crazy and to be told there is not one night in 5 locations on even a Thursday or Monday night. We would really like Someone that can help us just void this B.O.G and make us a room reservation through corporate. Is all we are really asking to have done, and if this can't be done, the money back on the card so we can book it ourselves. This isnt asking to not use it there, we are trying though to use a B.O.G that for 2 months has nothing and nothing upcoming out of 5 location choices. It seems odd it's not accepted as a normal gift card and the money that we already paid for the room that was not cleaned properly and pumbing issues, so why the value and being made available to use this the same as the money taken from my bank account is what is upsetting. We have already called and spoke with Guest Relations, and we're told someone from refunds would call us within 24-48 hours and didn't. We had to call and follow up and we're told that someone would call us back but it was noted that someone said "we need to just keep trying with The BOG because there is no need for a refund, the BOG was all that we were allowed????! How can you give something that your own hotels don't accept and to say I can use it anytime when giving it to me, but out of 5 locations not 1 has any openings in site for weeks and 2 were checked for months in and nothing So we are hoping this can get to someone able to just book us a night at either the King of Prussia Location or Malvern/Frazier location both in PA. Or refund the room amount to our debit card so we can ourselves The B.O.G can be voided since it's not accepted any where in our desired locations, please