Re: BOA amerideal for home advisor vendor There was an amerideal for 10% cash back / $34 max for home advisor. Deal expired 3/22/21 I added this deal end of feb 2021 the charges were 3/1 and 3/20 both for home advisor I did not see the cash back in my Acct yet Statement closed 3/27 Called 3/29 initially. Told to Wait 30 days from the charge on 3/1/21 and call back if still not showing in account Called 4/1/21 and it never posted. Called the main [protected] Spoke with Thelma in VA who did not know what an amerideal was. After 20 min with her I was transferred to "sales" and spoke with a Breonda from CA. Was on with her for 40 min as she explained she was filling out the form online for me and working with a manager. Then I was suddenly placed on a hold without communication about that happening. Waited on hold 20 min. While waiting and not knowing what was happening I called BOA from my husbands phone and got ahold of Daniel in NV. He helped me to submit a complaint regarding the poor customer care and service . He started to assist with the amerideal issue. While on with him, the original call picked back up and I had been transferred to online and mobile banking at [protected]. I spoke with Kristen who reported that she could help and this was the correct Dept to handle this . We spent 40 minutes on the phone together, making a total of 2 hrs for me at this point with being on the phone with BOA reps. At the 2 hr mark I had to end the call due to work appointments . Kristen agreed to finish up the paperwork submitting the info online and agreed to call me back in one hr at 4 pm ET. She did call me back reported everything would go through within 5-7 business days and gave me the amerideal case number of 74811. Told me it would be visible under the earned tab as pending online Very thankful for Daniel and Kristen's help, honesty and professionalism. Extremely disappointed in and frustrated by my interactions with Thelma and breonda. There may have even been another female rep thrown in there today . Ugh Very shocked by the poor service today . Been a customer for 23 yrs . Hoping this never happens again