I ordered what I thought was a beautifully decorated chocolate raspberry birthday cake and champagne for my sister. What arrived was a battered and dented box with a mashed "strawberry shortcake" in a plastic container that looked like it came from the expired shelf at Costco. It was inedible. What makes matters worse, is that they try to blame the COVID pandemic and the need to make substitutions. I understand that substitutions sometimes need to be made but the substitution should be of equal value. There is absolutely no way that the mess they sent to my sister was comparable. After reading the horrible reviews they have received on other social media sites, this is common practice for them - which makes them scammers and cheats. Absolutely shameful!