Bill is 6 pg.s long and very confusing, with previous charges listed(last mo. bill was pd. in full), then past due charges of x amount(there is none, but they list some figure) with an * and halfway down pg. they print "please disregard the past due charge if payment has been made. Then list[new charges] (3 items) then Total new charges due 18th of coming month.(This is what I owe, under $100) Next line; Total Due (past due and new) $278. Two weeks prior we get a disconnect notice need to pay some amount I can't figure out how they got that amount. So I call (LOL) and wait and wait yup and wait. I can't talk to anyone to find out what's going on. User's recommendation: Find another provider!