We went on vacation and made sure ALL bills were paid or schaduled for payment. We scheduled an online payment to Optimum and got the confirmation that it was scheduled. We came back from vacation and had 3 mailings stating late payment, past due, due now. When i checked online payment activity, the error was on Optimums part and we were chanrged late fees. Why would you do that for an error on your systems part and why would you not contact the customer rather than send nasty mailings and charge late fees. Ever since Altice took over Optimum, service has been horrible and since cable companies like to monopolize the areas and industry, they do not make it weasy to change. Horrible company AlticeOptimum.