As soon as I have a chance at a different insurance, I will jump on it. TERRIBLE MEDICAL BILLING, NURSING (PASSING THE BUCK) AND CUSTOMER SERVICE. 1. Made an appoint for physical, which is preventive services & falls under no co-pay. Doctor wanted to get labs, call in prescriptions, etc, which the billing department qualifies as an office visit, so a co-pay was charged. Disputed it. They revisited and kept the charge explaining all the preventive care topics were on their website (and so nice of billing to provide this AFTER the visit). This information SHOULD OF BEEN PROVIDED AT THE BEGINNING! SNEAKY & DEVIOUS. All for $35. I have to watch my money close & was doing that when the appointment was initially made. GHC MUST BE DESPERATE TO GET EVERY PENNY, EVEN $35, BY "HIDDEN" COSTS THAT THEY SAY ARE ON THE WEBSITE. BTW, you are suppose to ready every thing they put on the website. 2. Separate appointment for a sinus infection that was worse after 10 days. Saw the doctor on day 3 of beginning of unknown sinus infection. Got worse; on day 10, contact clinic via my chart and the nurse whom was taking the my chart messages, said the doctor was out and I needed to contact another doctor. THERE ISN'T ANOTHER DOCTOR COVERING FOR THE DOCTOR THAT IS OUT? ISN'T THAT NORMAL PRATICE AMOUNG MEDICAL DOCTORS? COVERING PATIENTS WHEN ONE DOCTOR IS OUT? I am very disgusted by GHC and how they are conducting business. Had to switch to GHC, only option at work, but as soon as my partner has benefits, we are jumping ship. Medicare is a better insurance than GHC.