June 7th, 2021 I have been a Direct Energy customer for over 25 years. Always pay my bill on time. Over the past year I have noticed on my statements that my rates continue to climb. Not once not twice but three times over the past 12 months I have discussed with a Direct Energy representative at a kiosk to determine if I was getting the best possible rate for my electricity and natural gas. each of the three times that I stopped to confirm that I was on the best rate plan, I was told that in fact I was on the best rate plan. In a discussion today with a Direct Energy customer service representative I was told that I am not on the best price program, rather I am on a variable rate program. The difference between what I have been paying and what I should have been paying, and what I thought I was paying what's the difference of $13.00 per unit to less than $8.00 per unit. The representative was very helpful but explained he was not able to assist me with any compensation towards the excessive rates I have been paying. I asked to be transferred to a customer service Rep who could discuss this further with me. After being on hold for 49 minutes, I was t transferred to a Rep who said that she would be glad to put me on a fixed price program but there was absolutely nothing she could do about the excessive charges that I had been paying. I explained very politely and professionally that I was not interested in a simple apology an move to the new price, rather I wanted to be compensated or accommodated in some manner for the additional fees that I have been paying. She said sorry, nothing I can do I got one a fixed price plan. I explained that as a 20 plus year customer I'm surprised that she would simply say goodbye. I will be dropping Direct Energy immediately as a supplier.