This is the second time filing this complaint because I did not receive a response. At Great Clips in Fort Lauderdale I realized I left my coupon and prepayment card in the car. I told the Great Clip's employee I was running out to my car to get them. I mentioned this to her twice so it was clear what I was doing. I gave her $20 so she knew I was not running off without paying and again told her I would be right back. When I returned a five minutes later, she already cashed me out for $16.00. I asked her to refund the charge and either take the coupon or prepayment card and she refused. I walked out of there in disbelief.