My account was suspended in September 2020 due to MTN's billing error. MTN was messing my bank account with huge debit orders that I couldn't afford. I reverse the debit orders and made cash payments. I called the provider several times and even went to its branches to query their billing with no success. I even wrote an email to their complaints department who promised to respond within a certain period but never did. I continue making payments until October 2020 even though my account was suspended. I had one contract that expired in August 2020 and I had given notice that I will not be renewing the contract because of this debacle. When I enquired if the contract had been changed to pre-paid I was told that because I still owe them 28000, I cannot cancel the contract. I took the matter to consumer council and after a few weeks, I was informed that MTN has not responded. I then contacted the Consumer Goods & Services Ombudsman and still waiting for MTN's investigation to be concluded.