4 Mar, 2021 → by ClaimboUser430501
Billing charges complaint

1

My Enbridge gas bill has overshoot 75$ more than regular bill. Although I install a new furnace in the month of Jan and it's 95% efficient and it suppose to give 40-50$ bill less so I was surprised and get checked again with the company and it seems all good on my end from installation side. no fault at all. I called Enbridge and they said it's just an estimation and we will take an actual reading on march 18th to adjust the usage. I told them that even estimation is wrong where my bill never exceeds more than 150$ in a year and you estimated 236$ during this Covid time where people has no jobs and struggling to pay bills. Attached bill that shows all information. This is a reason, I am filing this complaint to ensure Enbridge has some guidelines for the customers on estimation percentage charges rather collecting huge amount benefiting from customers on bank interest charges etc. we all know what I am talking about. Please assist in this process to help the whole community. Regards, Arman Sarang +[protected].
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