I would give the company "no" stars, or a minus star if able. I live in south central Texas, near San Antonio and have two contracts with Home Warranty of America (HWA) and have for at least five years. My my wife is a realtor and has recommended them for as long, if not longer and while doing so has purchased numerous contracts for her "buyer" clients. I have had continual problems with HWA during that relationship, though have continued to renew my yearly contracts. I have now gotten to the point that that I will be ending my relationship with them, as will my wife. I would "NEVER" recommend HWA and will be changing companies as soon as I can get someone to repair my air conditioners. I have to spend hours, and I mean hours on the phone each and every time I have to submit a claim, and schedule a service provider. I also recently learned that AGI, a third party now handles HWA's claims. My most recent repair request was submitted on 6/11/21. I informed them that I had an open claim for another air conditioner and have had for about six weeks, a claim that was being handled by Xcaliber HVAC and Plumbing, a local HWA service provider. I requested that they, HWA assign this same service provider to handle my most recent claim so they could handle both situations at once. After talking to at least three representatives over the span of over an hour, I asked to speak with a supervisor as they, HWA was not willing or unable to fulfill my request. I was informed that he/she is in a meeting and was unavailable though that particular individual would be contacting me by telephone in about two hours. I never received that call or any form of contact from anyone associated with HWA. Their failure to contact me as agreed resulted in my calling four days later, on 6/15, having called about 1:00PM. I once again requested that Xcaliber be assigned to handle my most recent claim. That particular HWA representative, Irene in Costa Rica said that she would assign that company and would send me a confirmation email with that confirmation. I never received that email, nor did I receive any form of contact from anyone associated with HWA so I called again that same day, this time at about 4:00PM. That called lasted well over an hour, and resulted in me speaking with three different representatives, and a supervisor, one of which was Silva, who also is in Costa Rica. I learned that they had failed to assign Xcaliber as promised, and had already assigned another provider. They asked if that provider, Standard Mechanical had reached out to me, at which time I said no. I also informed Irene, and the other representatives that I had yet to receive any email messages from HWA and had no means of contacting Standard Mechanical. I was informed that HWA's "Dispatch Team" had attempted to assign Xcaliber, though they were unable to reach them and confirm their availability. I called again on 6/16 as I had yet to receive any form of verbal or email contact from HWA regarding the claim, and questioned their 6/15 statement about attempting to contact Xcaliber. I once again explained my situation to this representative, at which time he said that Standard Mechanical was still assigned. He asked if they had contacted me or if I had contacted them. I told that individual that they, Standard Mechanical had not made any form of contact with me, and I had never received an email message from HWA, and as a result, had no way of knowing the address and or contact information for Standard Mechanical. I asked for and was provided Standard Mechanical's telephone number, a number with an area code of 803. I checked the internet while we were speaking and determined that are code 803 is in South Carolina, not Texas, and at least 1100 miles away. I provided that information to the HWA representative who stated that he would send an email to the company's "Dispatch Team" and made aware of that information. I was also informed that I would be contacted with the new service provider's name, address and phone number, though it could take another one, two or so days to do so. If so, it would be a week from the date that I filed the initial claim, and well over ten days before the repair could be scheduled. I also called today, 6/17 as I have yet to receive any form of contact from HWA regarding this claim. I spoke with two individuals, the second of which said that my claim has yet to be assigned, apologizing for the delay. She also said that she would send an expedite" email message to the dispatch team, though she was unable to provide a specific date as to when the service provider would be assigned. The temperatures in my area have been in the high 90's and low 100's, and I have guests coming to stay on this coming Saturday, and were scheduled to stay in the area affected by this air conditioner. I now the review is lengthy though I needed to vent, and address the entire situation so others are aware of what transpired so they can make an informed decision as to entering into a contract with this warranty provider.