16 Jul, 2013 → by ClaimboUser728769
Beware of www.via.com
Dear Sir/Madame: Almost a week ago I attempted to book a flight with www.via.com. However, the 58,089.00 rupee was taken from my account and then I received a message that the booking had failed. When I telephoned in I was told that due to a fare jump my booking was cancelled and that the refund would take up to 20 working days. Now this all seems strange since normally a company should not take a consumers money unless they can provide the service and/or product. When trying to speak to customer care, they have been completely unhelpful, merely reciting company policy but nothing more.