​Request (4531309) I have called and written to you multiple times. I am unable to upload a PDF to this form. You can find the supporting email history, and photos were sent on 8/5/2021 to ​[protected]@bjssupport.zendesk. Summary: Member number: [protected] Order number: [protected] Order date: Apr 2, 2021 Berkley Jensen Montauk 5PC Fire Chat Set- Blue Item: 234316 Model: 2110_CM7 5PC-B This is what it includes: ​History for your reference: Gas Fire Pit - was delivered with a WRONG PART! The fire put is missing panel C. We can not complete the assembly of the fire pit without panel C. I called the Manufacturer on April 29, 2021 - and was told PANEL C was on backorder. I can only conclude that the patio set I received was intentionally delivered with the wrong panel. Either way, as of today, 8/13/2021, I still have not received the right panel or a new firepit. Why is this not resolved? I contacted the manufacturer and BJ's multiple times. Neither company has fixed the issue of a costly item. Very disappointing that we cannot use it for the summer months. I have also spent a lot of time trying to resolve this issue with phone calls and emails. I would like this resolved by one of the item numbers below. ASAP ​You may email or call me. Nadine Greenstein and Carol Greenstein [protected] [protected]@gmail.com