Purchased the Olivia doll house twin over full on December 7th mid day and went next door to Denver mattress and purchased mattresses and accessories needed to go with it. Returned with trailer and picked everything up, took home and unloaded everything into an empty bedroom and returned to work. After work began opening boxes and setting out pieces from box 1/5 to 5/5. Did not find any hardware to assemble the pieces, thoroughly searched every box and then contacted store to be told the hardware would be in box 3/5. Searched boxes again and then drove back to the store as they were closing shortly and I needed the hardware right then. Employee stated would be 1-2 weeks to get hardware as they do not have any in stock. I then told the employee that I would be returning the set in the morning as we needed this immediately and did not have time to wait. When I returned home I did a full check of all boxes again to be sure that I had not missed it somehow. I then decided to look over the pieces in case the hardware was strapped to a piece and found that almost all pieces were damaged in one way or another including some severe water damage to several pieces so I looked at the boxes again this time to seek out any obvious water damage to the boxes which I did not find any evident on the packaging. Today December 8th I returned to the store to return the Olivia doll house and was not offered an exchange or an alternate set or anything to fix this situation. Employees just processed refund through the finance company and asked me to pull around back and unload the kit. Then when unloading the employee says well it rained a couple of days ago! Did you leave it outside? HELLO I JUST BOUGHT IT LAST NIGHT AND TOOK IT STRAIGHT HOME! One would have thought a business of supposed high standard would have taken the proper time to address the issue and work with the customer to resolve the issue rather than ok we will cancel the transaction Now here I am back at square one with no bunk bed set for the girls. Although I now have some mattresses from Denver mattress that appear to be of good quality but I need to go home and inspect them also after the problems with the Olivia doll house from bedroom expressions in furniture row