Bought electric bed, mattress, etc a few weeks ago from Naperville, Illinois location on RT 59. Spent over $3400 for entire order 1. When entire bed was delivered, delivery men broke some of the lights in chandelier in lobby of condo, already reported to Naperville location, was told they will may bill 2. Bed has malfunctioned on three separate location on one side of the bed, had to unplug the base and plug back in to get it to work. 3. Placed service call, was told service men were coming on Saturday June 1st Called the Friday before to get ETA, was told because live in Naperville, don't have an ETA. 4. Never received a call on Saturday June 1st (day, service was scheduled. We called mid day, was told by store, they will call and give a few hours "heads up" NO CALL, NO SHOW ON SATURDAY JUNE 1ST NO CALL, NO SHOW SUNDAY JUNE 2ND NO CALL, NO SHOW MONDAY JUNE 3RD 5. I call on Tuesday June 4th, put on hold 20 mins on two separate calls leave a voice mail on 3rd call 6. NO CALL BACK ON JUNE 5TH I emailed our original salesman at Naperville, Illinois location (RT 59), asking him for advice, direction, listed what happened, asked who should I contact or if he could forward email, let someone know JUNE 5TH NO EMAIL BACK OR PHONE CALL June 6th NO EMAIL BACK OR PHONE CALL June 7th- I place call into Naperville location mid morning, told General Manager will be in later, afternoon. I place complaint with woman taking call at the front June 7th Someone call back to schedule a service call for Saturday June 15th, was told, ART VAN FURN Never had a service call for repair????? After already being told on two separate occasions to wait for service person JUNE 10TH Still HAVE NOT BEEN CALLED FROM NAPERVILLE, ILLINOIS LOCATION if $120 mattress pad is in, DO NOT WANT IT NOW-WANT TO BE CREDITED THE $120 JUNE 10TH Called corporate office on two occasions, placed on hold 15mins each could not get ahold of anyone, left vm on service line emailing complaint now. Worst service!!! Tim Wilsey [protected]@aol.com [protected]