Because you asked for it tried to make contact with advast. No answer no contact no help whatsoever just like the program that I bought from you doesnt work all it does is look at my damn computer takes me an hour to get online to try to use the damn thing its a crying shame would like to know how to do something about those who do I need to complain to work in my file a complaint and how can I let the *** world know about this Bill 512-818-****