Lisa Nuygen is a racist. She refused service to my family on the night we traveled 12 hrs to come for a funeral. She was very unprofessional and showed numerous signs of frustration due to the late check in. We contacted the customer complaints department who also gave 2 different stories to support her misconduct and when asking to speak to a supervisor they state there is no supervisor I am in control here. This company is very unprofessional they don't have a quality assurance department to monitor the calls so the reps talk to you with disrespect and go unpunished. I will never give my money to this company or suggest this hotel chain to ANYONE!!