My wife took here jeep for a scheduled oil change and they forgot she brought the vehicle in. I suspect they were working on customers who had to pay more. She waited two hours for a scheduled oil change. I took my vehicle in to the dealership. I showed up at my scheduled time. The guy who put my vehicle in service told me to tell the service person that he did not have some kind of key to enter the vehicle into the system. They took my vehicle back and after awhile the service tech told me the problem. I told the person I had extended warranty, at that point I felt the service tech lost interest in my problem. When I spoke to the service Manager that did not go well. One he called me buddy. He then got upset and pointed at me like I was his child. When I spoke to Mr Cherry, he apologized for the service Manager but he stated people are so sensitive. I asked him why they use sir or mam. This place has a sign up give us all tens and you can enter into a contest. I wonder should they ask for us as customer to give then Tens, or should they earn tens the old fashion way, EARN IT WITH GOOD CUSTOMER SERVICE.