8 Sep, 2020 → by ClaimboUser204863
Bait-and-switch on review guns vs production, sloppy on letting bad gun through, poor warranty service

2

There are very many reviews of the Baby Rock 380 on YoutTube and the web, including many linked to by the Armscor webpage. Every single one which mentions trigger pull gives a measured value between 4.5 and 5.5 lb, and one mentions that Armscor specifies 4-6 lb. Not only this, everyone describes the trigger pull quality as being quite good. On receiving mine, the trigger was unbelievably heavy: measured right before sending at 13 lb four ounces. Secondly, the amount of grinding friction on racking the slide was not normal, though it didn't stop function. Lastly, the slide stop pin would not snap in without using a tool to press in the plunger pin. Not a big deal but as long as needing warranty service anyway, I wanted that fixed. A poorly shaped slide stop pin can cause that. And I had seen elsewhere where a person did get that fixed. I filed the claim, prior to measurement, and said trigger pull was at least double, possibly triple, a normal SA trigger pull, definitely at least 10 lb. Their reply "Trigger pull is not a warranty issue," and let me know that they re-spec'd the gun to 7-9 lb trigger pull. Not happy about that bait-and-switch, but even so, it was outside even the new spec. It was like pulling teeth but I eventually got them to accept the gun back. They would not agree to set the trigger to what the review guns, including those linked on their site, all had been. I haven't measured the new trigger but it's not lighter than 7 lb. It's nothing like what all the review guns sent out by Armscor led me to believe. Friction problem solved. (Apparently from hammer replacement.) Slide stop untouched. I would not be THAT unhappy except the gunsmith chose to write some smarmy lies on the form. He claimed the trigger pull was not out of spec in the first place, that it was 9 lb, claimed nothing wrong with slide stop pin and attributed problem to me (I've been snapping these in for 30 years and do know when the pin itself has wrong shape), and wrote there was no friction, it is the action of the hammer being cocked back. (So why did they replace the hammer?) It's a cheap gun. Can't say it's not up to the low price, but I don't like the bait and switch or how hard it was to get anything out of customer service, or their self-defensive lies pretending the gun was in better shape when received than it was.
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