1 Jan, 2018 → by ClaimboUser429856
bait and switch of cost

1

On Thursday, September 7, 2017 in preparation to evacuate Miami Beach prior to Hurricane Irma, we reserved a car from the website carrentals.com to be picked up at Fort Lauderdale-Hollywood Airport on Friday, September 8, 2017 and dropped-off on Wednesday, September 13, 2017. We pre-paid eighty dollars ($80.00) for an Economy Rent a Car with a daily rate of $9.50 for 5 days and the estimated tax and fees. When we arrived at the Economy customer services desk, we were informed of the following: 1. Economy would not accept the insurance that American Express provides and for which we pay a premium. Although, we were not given the option at the time, we found out later that we could have given $1000 deposit to waive the fee. Additional Fee: $11.99 per day. 2. Economy charges for an additional driver, even though it was my husband of 40 years. Additional Fee: $15.00 a day. 3. Economy charges an upgrade fee to Florida residents who drive more than 100 miles per day. Additional Fee: $10.00 per day. This fee is not mentioned until after the order is placed online and given the evacuation order, we exceeded that mileage limit. The final bill was $317.45 for the “privilege” of driving the Economy car out of harm’s way (Irma). We feel that Economy took advantage of the existing state of emergency.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of CarRentals.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.