I bought a ticket from Kathmandu to Kuala Lumpur (OD 183) on 20 Sept. The ticket said it included 20 kg checkin baggage. This was confirmed by the confirmation message from Malindo. When I went to check in my bag, the clerk said it didn't show on his computer and I would have to pay USD 400.00 to put my bag on the plane. The only other option was for me to remove the bag from the airport and then come back to get my boarding pass. Malindo air essentially wanted to hold my bag hostage for the payment of USD 400.00. I thereafter wrote a formal complaint on the flight between KTM and KUL and discussed this with the purser who said she would make sure this was addressed. I have heard nothing from Malindo. This caused quite a lot of trouble for me. I will never fly Malindo again. Terrible service.