7 May, 2021 → by ClaimboUser721991
Bad shipping experience – Order [protected]

1

I have bought from Banggood before and all went well. So I went online recently and bought a few items. All items were in one shopping cart. On check-out, to the total amount was shown as well as the total shipping amount. I paid for the order with my credit card. As such myself and Banggood entered into a legal selling/buying contract. Banggood then split my order into three different orders. I presume this is because they are buying from three different areas - but as the buyer this does not concern me. I then get notification from Banggood that I need to pay an extra USD30 on the one order due to the reason that the parcell is going to a remote address!! What? Remote address? What about the other orders? Are they not all coming to me at the same address? I refuse to pay the additional USD30. In SA we need to multiply that amount by x14.3 so you can understand that this additional cost is hefty and makes the items much more expensive than a similar product being sold locally. So the option they gave me, as the customer, was to pay the extra USD30 or cancel the order. The order was cancelled, although I have asked to cancel the complete order which they conveniently "cannot do" as the parcels are already shipped. Yet this order was also said via email as shipped. I am also a businessman. When I give the client a price I see it as binding and I honor my commitment even if it means that it is a loss to me. It would seems as if there if no integrity with this company. I will refrain from buying from them ever again and have just unsubscribe from the mailing list. John Steyn
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