i have tried to set up a service with yak since summer 08. everything seeemed to be going well until the say someone was to show up to install the service. I waited the whole day and nothing. i called to ask what the problem was and they said they had the wrong address which confused me since i verified my address with the customer rep three times. How could he get that wrong? i had to wait another 2 weeks for the service to be installed and again NOTHING. after cancelling that order i tried to make another one and waited for them to show up and again NOTHING. i cancelled this account they had set up and now i have recieved a bill for 210$. when i asked if i could speak to a supervisor they had a million excuses. they said they would be able to email me so i gave them my email and got no response. I called over and over again to see what the problem was and why they didnt cancel this account. They had told me that the work order had gone through which is damn near impossible because they would need to actually come into my house to install a new phone jack. so right then and there i knew there was something fishy. I called the collection agency and sent them a notice telling them i never got the service in the first place. To add insult to injury, they put a wack laod of features on my cell phone that i didnt ask for and ended up messing up my plan and that caused me to cancel the serive with my cell company. Now that i have recently checked my email it states that i had set up a new phone service. WHERE DID THIS COME FROM? this was done without my consent or knowledge. I HATE YAK. they are rude and no skills and when the going gets rough they hang up on you. it wouldnt even matter if i spent 2+ hours on hold. i called bell and they couldnt explain anything to me as it is not there job in the first place. Yak is a total ### up and i am ready for court if it ever comes to it. sick joke.