first I was told assembly was easy- attach the handle bars and seat. No, it wasn't not- spent 6 hours attaching those, plus wheels, plus faceplates and other assorted parts. No assembly instructions, only a parts book written in badly translated English. Even stickers on the moped are misspelled. Then I was told 10 days to 2 weeks delivery. No, it was more than 3 weeks before I got it. Once assembled, it repeatedly died while driving. Then, I went to DMV to register it. I was never told that I needed to fill out a form from SaferWholesale, and only then would I receive the proper documentation in 1-2 weeks to get the paperwork to register this. I want to return because it is very poor quality and doesn't work as promised. I am told I have to pay 25% cancellation fee and shipping. If I return, I will be out $500 in costs and no moped. Horrible experience and I will tell everyone I can about this company's poor product and customer service.