Purchased the new SC1200 X10 Security console back on February 12, 2011 to replace an old X10 console. The unit was advertized to be a drop-in unit with more capability (zones, etc) than my old unit. After two exchanges of units that had lower RF range and would not work with answering machines (tried two), X10's tech support said it was turned over to their design team. I gave them almost 3 months to find a fix then requested a refund. Now 6 weeks after the last return and after a "supervisor" promised the refund I'm told it will be another 7 to 10 business days. I'm had success with X10 products in the past but their support on this item has been the pits!