Hi, Im Nisha. I made a call to StarHub on the 2nd september 0045hours regarding intermittent disconnection of reception on my phone. I recently recontracted my phone line in starhub and bought a phone from starhub as well. I have been a starhub customer for the longest time. I am also a platinum customer for a long time. As a loyal customer in starhub, I have been encountering such disconnection frequently for past few days since the 2nd of september. Today is the 8th of september and my issue is not resolved. I called in previously also to check if my account is under dunning or is it active to know if thats the cause of the intermittent disconnection. But the previous guy mentioned, account is still active. Yesterday someone called and mentioned there will be a follow up call from starhub for my issue. I also received an sms on that. Today 10.21am a lady called in by the name of VIYA. I also asked her what is her real name as I knew that was her hotline name. I also asked if this is aegis or singapore, she mentioned singapore. I also checked if she is from starhub green or tai seng, she say she could not answer that. This particular cso have been very rude to me and please check her recording from Verint again as she mentioned I am rude and she said I am telling excuses. I dont know if this cso understands english. Thats why I asked her. And she replied reluctantly rude to me. I spend nearly 10mins plus for the english correction here. This lady did not understand what I was saying. I am shocked on how starhub has recruitted such low tolerant person as cso and also from outbound follow up team. This person will surely bring starhub reputation name down. This is really bad. As I am already frustated due to having more than 5 times intermitten disconnection issues, this lady added up to my frustration. I am really unhappy with her way on serving me as a loyal customer. And she even told me to monitor my issue for 1 week but my work is such that my phone is required to be contactable at all times. This is really bad. I suggested the lady to arrange for sim card delivery because she mentioned people have exchanged to a mew sim card and their issue has been resolved. But she kept on adding to arrange for a technician to come to my house to take readings and then he will get back to the relevant team and they might request me to add on a "booster" at my place. But I told the cso this will be incurrinf charges but the issue is because of starhub and you expect customers to make payment again for this. This is really not good. Then she put me on hold and got back to me and said she has requested on delivering of sim card. Either she will be calling me back or the network team will be following up with me regarding if they will permit for delivery of sim card. I am working from home and i cannot afford to walk down to serangoon nex the main store to do a sim exchange. As its far from my place and my work is currently very busy that i work all day since I am working from home. I appreciate if a sim card delivery can be done instead in this midst of pandemic. I am overal unhappy and surely not satisfied with the customer service officer serving me. Her soft skills really need to be improved and I am also sure she is not a singaporean if not she wouldnt have issues with the words I am talking as I did not speak any profanities, I werent rude to her. I was just potraying my frustration to her. And at the end of the call, she did not even bother to apologise. If she did, This complaint wouldnt be happening. StarHub, please take serious action on this. Please listen back on Verint on what we spoke. I also have recorded this conversation. If this action does not take place than I have to carry forward this to the customer affairs department or to the social media. -Nisha