Met with sales person. SOle carpet adn install scheduled. Installers show up, walk in, literally take 5 mins and say they cant do the removal and need to call their boss for direction. They get in the van and drive off. No communication about what happens next. Message left by Ronnie with no call back number. Office is shut down to do this carpet install. Call customer service and no-one is there. Get sent to Texas. Get sent around the united states. Finally connect with someone who says the installers don't want to remove old carpet because it takes too much time. Ask for a refund and told it will take 7-10 days to put back on my credit card. Mean while, I cant see clients because the carpet is not in. The incompetency of this place literally is costing me money. And... It was not next day installation. It was a 2 week book out. This is the most poorly run business I have ever seen. Poor customer services and once they get your money you might as well forget it. Run from this company.