Now I see after the fact, why people are disappointed in their product and service. Booked for my wife and she tried to picke up, the would not give her the car at AVIS. I called and cancelled the Booking with Avis because they were closed already as I am in Germany. So, when I called, to work on this, they said, nothing they can do, contact support. Did that, no response. I will just do a Fraud on my card with them. These are shady ways of business especially if anything happens, flight delays etc. This is no way to do business.