ordered a $1000+ awning directly from AWNTECH in Texas, and was delivered weeks late. after installing the unit, we noticed it was very difficult to rewind once it was in the down position. We thought it would "break in", and get better with a break-in period. Decided to remove the gear box to see if we may have created aproblem, or was improperly installed. All that was found inside the gearbox was ground up gears. not "one drop" of lubricant.. sent several e-mails to AWNTECH customer service, and to this date, no response. BBB rating is "F"..JUNK