After months of back and forth, i was contacted my the Director of Customer service saying She wanted to resolve our disagreement. We reached a settlement and i was sent a Final Settlement Agreement which simply stated we reached a satisfactory resolution and that i wold receive a refund in amount of $2,500. Funds would be reimbursed...
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Move didn’t go as promised but it did happen. I was pressured into over estimating weight by lines such as; may not send enough workmen, truck may not deliver, not enough equipment, etc. The contracted delivery company did a nice job. They were out of Dallas (Cory). He gave me the actual weight and paperwork that stated...
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Update by user Feb 07, 2017 Got the BBB involved and they have contacted the company. Company responded with lies about not being able to get ahold of me. Why can’t people just admit when they are wrong and then take care of business. BBB has proposed a settlement BUT, I haven’t seen anything yet. Don’t get...
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I was very disappointed when I called my “personal coordinator” on the scheduled moving day, only to find out that you were not working that day. Attached are the pictures I took of the damage the movers caused. We had a terrible experience. Two men and a U-Haul showed up at 9 am, and left at 2...
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This is an update to my previous review of Colonial Van Lines (CVL) Relocation Division from 3 November 2016. Since I posted that review, within 12 hours CVL contacted me to learn more about my move and its problems and to try to work towards a resolution of the problems. I’m happy to say that we have...
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