I can't count the number of calls I made and the number of lies I was told by this company's employees over a 9 month period!! Every time I called to check status of my rebate check I was told the rebate had been approved and I was on the list. A couple of more months pasted and no check. I would call to get the same lie but I was actually given a name of the person (who would be issuing the $100 rebate check) who did not even work there. Phoned the phone number given to me along with "THE NAME" to inquire status of rebate and the sales rep. said no one works here by that name. A couple of months later, I was offered monthly credits of $10 instead of a flat $100 check. I declined at the time... little did I know it was the credits or NOTHING! Which is exactly what I got, nothing. My 12 months was up in Jan. & I continued to pay but didn't use them after Nov. I installed a different system and so far love it! Not sure if it's the new service or if being rid of the INCOMPETENT Sky way Usa's BS that makes me smile.