After many times of telling the man at the counter that we did not want their insurance because we had our own, and also asking him if it was included in the total he said no mam it is not this is just a deposit. He scrolled the screen so my husband could sign not letting us look at the information, and not thinking we took his word and he lied to us and charged us for the insurance 209.03 which I was told was just a deposit. I called to tell them that I did not want the insurance they told me they could give me 20% off I refused and asked to speak to a manager I was told they would put in a complaint that I should receive and email within 24 to 48 hours if I did not receive it to call them back. I never received the email so I called them back today an explained again what was going on the man on the phone told me that they got an email back from the manager stating that we sign the paper, I told them him that we were told that it was just a deposit that this is ridiculous and asked to speak to a manager I was told to hold the line, a moment later he got back on the phone and told me there was no one available to take my call that he could give me 20% back. I told him no that we had our own insurance and told the guy at the counter that we did not want their insurance, he told me that if we didn't want the insurance that we shouldn't of returned the car, I replied with if we would of did that we would of got arrested he said once we returned the car we agreed to any charges, which is total bs. I told him just to refund the 20% and I would make sure I would tell everyone I know that they are Liars!! So Beware If You Rent From Them. I will go elsewhere. TOTAL BS!!!